Cura Care’s home care service covers the boroughs of Richmond, Kingston on Thames, Wandsworth and Hounslow (see our coverage map for more details). We maintain a strong team of trained and qualified care workers who are able to travel at short notice.
We can do as much or as little as is needed. When you contact CuraCare, a member of our management team will arrange to visit and assess your/their needs to identify an appropriate level of support.
The final care plan will be fully discussed and agreed by the family or individual.
We can provide whatever services you require to enable you or a loved one to stay in your / their own home. See the ‘What We Do’ section of our website for more details of the services we typically provide.
I am currently in a contract with another domiciliary care agency but I am not happy with the service they provide. Can I change to another service provider?
Yes, it is your right to choose who you wish to support you and you are perfectly entitled to give your contract to a registered service provider of your choice, provided you give your existing provider sufficient notice as stated in the contract you have with them.
We will visit you and complete a care plan with you. This sets out what particular services you require and how often. We will also ask you to sign a contract for these services.
Our care services are available 365 days a year so we will provide care on Bank Holidays unless you tell us it is not needed.
If for any reason your regular carer is on holiday or off ill, we will find a suitable replacement to attend to your needs. You will be informed of who this person is and when they should be arriving to be with you.
In the unlikely event that your carer is running late, we will call you to explain why. If they have not turned up for a scheduled appointment, please call us on 020 8892 9222. It is worth waiting 15 minutes after the scheduled time before calling to allow for traffic congestion and public transport delays. We will look into why the delay has occurred and try to locate the carer for you or arrange for a replacement carer.
I am aware of other providers who are always sending different carers so you never know who is coming – would you be different?
We try to ensure consistency of carers wherever possible as this has many benefits for both carer and client alike.