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FAQs

FAQs

What geographical area do you cover?

Cura Care’s home care service covers the boroughs of Richmond, Kingston on Thames, Wandsworth and Hounslow (see our coverage map for more details).  We maintain a strong team of trained and qualified care workers who are able to travel at short notice.

My relative / friend needs help but I’m not sure what they need?

We can do as much or as little as is needed. When you contact CuraCare, a member of our management team will arrange to visit and assess your/their needs to identify an appropriate level of support.

The final care plan will be fully discussed and agreed by the family or individual.

What services do you offer?

We can provide whatever services you require to enable you or a loved one to stay in your / their own home.  See the ‘What We Do’ section of our website for more details of the services we typically provide.

What paper work do I need to complete?

We will visit you and complete a care plan with you.  This sets out what particular services you require and how often.  We will also ask you to sign a contract for these services.

What happens on Bank Holidays?

Our care services are available 365 days a year so we will provide care on Bank Holidays unless you tell us it is not needed.

What if my carer is ill or on holiday?

If for any reason your regular carer is on holiday or off ill, we will find a suitable replacement to attend to your needs. You will be informed of who this person is and when they should be arriving to be with you.

What happens if my carer does not turn up?

In the unlikely event that your carer is running late, we will call you to explain why.  If they have not turned up for a scheduled appointment, please call us on 020 8892 9222.  It is worth waiting 15 minutes after the scheduled time before calling to allow for traffic congestion and public transport delays.  We will look into why the delay has occurred and try to locate the carer for you or arrange for a replacement carer.

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