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FAQs

FAQs


What geographical area do you cover?

CuraCare Twickenham services: Hampton, Hampton Hill, Fullwell, Teddington, Strawberry Hill, Twickenham, East Twickenham, St. Margaret’s, Whitton.

CuraCare East Sheen services: Richmond, Kew, Mortlake, Sheen, Barnes, Putney Heath, Putney

Live-in Care Services: we cover all of the afore mentioned areas plus an addition 5 mile radius. Please see our Coverage Map for more details.

My relative / friend needs help but I’m not sure what they need?

We can do as much or as little as is needed. When you contact CuraCare, a member of our management team will arrange to visit and assess your/their needs to identify an appropriate level of support.

The final care plan will be fully discussed and agreed by the family or individual.

What services do you offer?

We provide Companionship, Home Help and Care Services which includes personal care, dementia care, and medication support. For full details, see the What We Do section of our website.

What paper work do I need to complete?

We will visit you and compile a care plan with you. This sets out the full detail of the support to be provided, including ways of working. We will ask that you review and sign this care plan. We will also ask you to sign a contract and provide evidence of POA (Power of Attorney) if applicable.

What happens on Bank Holidays?

Our care services are available 365 days a year so we will provide care on Bank Holidays unless you tell us it is not needed.

Please note that bank holidays are charged at double rate.

What if my carer is ill or on holiday?

If for any reason your regular carer is on holiday or off ill, we will find a suitable replacement to attend to your needs. All clients become familiar with a small team of carers so as to best minimise any impact when this happens.

What happens if my carer does not turn up?

In the event that your carer is running more than 10/15 minutes late we will call to update you and explain why. In the extremely unlikely event that you’re carer has not turned up 15 minutes after the scheduled appointment time, please call us on 020 8892 9222 (Twickenham) or 0208 876 3063 (East Sheen). We will immediately investigate the delay, communicate our findings and ensure that a carer gets to you as soon as is physically possible.