Some of our frequently asked questions…

Here are some of the frequently asked questions that we get asked about the home care services we provide. If you can’t find the answer to your question here, give us a call on 020 8892 9222 (Twickenham) or 020 8876 3063 (East Sheen) or pop in and see us at one of our local branches.

Our home care in Twickenham services cover: Twickenham, East Twickenham, Hampton, Hampton Hill, Fullwell, Teddington, Strawberry Hill, St. Margaret’s and Whitton.

Our home care in East Sheen services cover: East Sheen, Sheen, Richmond, Kew, Mortlake, Barnes, Putney Heath and Putney.

Our Live-in Care services cover the above areas plus an additional 5-mile radius. Please see our Coverage Map.

We can do as much or as little as is needed. Once you contact us, a member of our team will arrange to meet you and your relative or friend in a place most convenient to you. The first thing we do is take the time to understand the situation and what is needed. We then identify an appropriate level of support. A final Care Plan, developed from this initial meeting, will be fully agreed and discussed with the relative, friend and individual in need of care.

We provide personalised home care, live-in care and specialist support services to enable individuals to continue living independently in their own homes. We offer a range of tailored services, designed to suit individual needs, whether that’s general companionship, help with a regular trip to the shops or something more specialist, such as arthritis care, after stroke care, palliative care or dementia care.

Operating throughout Twickenham, Richmond, East Sheen and the surrounding areas, we’re family run and a local provider, so we’re close to every client’s care and support.

Find out more in our home care services and specialist care sections.

Yes, it’s your right to choose who you wish to support you, or a family member and you are perfectly entitled to select a registered service provider that properly suits your needs. We are used to having clients move to us from other providers, so can help you through the process to ensure there is a smooth transition. All you need to do is give your existing provider enough notice as stated in the contract you have with them.
One of our local Registered Care Managers will arrange to meet you and your family in a place most convenient to you, to take the time to understand what support is needed. Once this is agreed, a Care Plan is compiled that identifies the details of care that will be provided and ways of working. We will ask that you review and sign this Care Plan. We will also ask you to sign a contract and provide evidence of POA (Power of Attorney) if applicable.
Care needs are constant, so our care services are available 365 days a year. We’re able to provide care on Bank Holidays unless you tell us it’s not required, but please note, national holiday care days are charged at a higher rate.
If for any reason your regular carer is on holiday or unfortunately unable to work due to illness, we will find a suitable replacement to continue the agreed care and support plan. Being a local company with a network of local carers enables us to do this without any upheaval. All clients will become familiar with a small team of support carers to ensure there is minimum impact on well-being, should this happen.

If your carer is running more than 10/15 minutes late, we will make sure that we update you and explain what is causing the delay. In the extremely unlikely event that your carer has not turned up 15 minutes after the scheduled appointment time, please call us on 020 8892 9222 (Twickenham) or 0208 876 3063 (East Sheen). We will immediately investigate the delay and update you, and if your regular carer cannot get to you in good time, we will ensure that a support carer comes as soon as is physically possible.

One of the main reasons we stand out is our carers. Fully employed and managed by us, we only select the most compassionate and kindest of carers that we would want for our own loved ones.

We take our consistency of care very seriously, as we know how important this is, so all our clients have a regular carer (or a regular team of carers, depending on their needs). All our clients will also become familiar with a small team of support carers, who can cover illness and holiday, to make any transitions as seamless as possible. This is one of the benefits of choosing us as a local, family-run business, as we have a local network of carers.

Next steps

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Contact CuraCare
Free home assessment
Care plan
Commence care

Want to know more?

Call one of our local branches or pop in for a face to face chat about what could be right for you: