Some of our frequently asked questions…
Our home care in Twickenham services cover: Twickenham, East Twickenham, Hampton, Hampton Hill, Fullwell, Teddington, Strawberry Hill, St. Margaret’s and Whitton.
Our home care in East Sheen services cover: East Sheen, Sheen, Richmond, Kew, Mortlake, Barnes, Putney Heath and Putney.
Our Live-in Care services cover the above areas plus an additional 5-mile radius. Please see our Coverage Map.
We provide personalised home care, live-in care and specialist support services to enable individuals to continue living independently in their own homes. We offer a range of tailored services, designed to suit individual needs, whether that’s general companionship, help with a regular trip to the shops or something more specialist, such as arthritis care, after stroke care, palliative care or dementia care.
If your carer is running more than 10/15 minutes late, we will make sure that we update you and explain what is causing the delay. In the extremely unlikely event that your carer has not turned up 15 minutes after the scheduled appointment time, please call us on 020 8892 9222 (Twickenham) or 0208 876 3063 (East Sheen). We will immediately investigate the delay and update you, and if your regular carer cannot get to you in good time, we will ensure that a support carer comes as soon as is physically possible.
One of the main reasons we stand out is our carers. Fully employed and managed by us, we only select the most compassionate and kindest of carers that we would want for our own loved ones.
We take our consistency of care very seriously, as we know how important this is, so all our clients have a regular carer (or a regular team of carers, depending on their needs). All our clients will also become familiar with a small team of support carers, who can cover illness and holiday, to make any transitions as seamless as possible. This is one of the benefits of choosing us as a local, family-run business, as we have a local network of carers.