Your next steps to home care from a local team you can trust

Starting your home care with us is very easy. From setting up to adapting to your changing needs, we’re committed to ensuring the whole process is as simple and stress-free as possible.

Step 1 - Contact us
You can call us and speak directly to one of our Registered Care Managers or company owners. If you’d like to meet face-to-face, then pop into one of our branches, or we can meet at a place that’s most convenient for you, whether that be at your home or your favourite coffee shop.

The first thing we will do is take the time to understand your needs and answer any questions you may have about our in-home care services. We will then send you an information pack, which will allow you to think things over and read through the different ways in which we can help. Once you’ve had a chance to digest everything, contact us again to arrange a FREE home assessment.
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Step 2 - Free home assessment
To allow us to fully understand your home care needs and identify the appropriate level of support, one of our Registered Care Managers will visit you in the place where you wish to receive care. We encourage family members who are involved with the care to be present at the home assessment, as our services can then be tailored to suit everyone. Please be assured that any home assessment records, at this stage, are made in the strictest of confidence.
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Step 3 - Care Plan
Following your home assessment, we’ll put together a complete Care Plan that details the agreed level of care required and any other personal agreements that will ensure the highest quality of support is provided to both the client and family members. Once agreed by all involved, this detailed Care Plan is then passed onto the chosen experienced Care Assistant(s) to follow.
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Step 4 - Commence care
As per the agreed Care Plan, our chosen Care Assistant(s) will commence home care. Your local Registered Care Manager will regularly be in touch to ensure the level of support is being met and arrangements are running smoothly.
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Want to know more?

Call one of our local branches or pop in for a face to face chat about what could be right for you: