Our story & values

What we do is personal

Operating throughout Twickenham, Richmond and East Sheen, we’re family run and a local provider, so we’re close to every client’s care and support. Our award-winning Care Assistants, who we carefully select based on their empathy, kindness and patience, are hired locally and trained and developed continuously to enable them to provide the highest of quality home care.

One thing that sets us apart is our carefully selected Care Assistants. Hired locally, we only choose the most kind, caring and understanding individuals and, once we find them, we invest heavily in their training and development. Whether support is needed in caring for a loved one with a long-term condition such as Dementia, Parkinson’s or Arthritis, or short-term care following a hospital discharge, our fully trained carers are there to restore balance for complete peace of mind.

We listen to both our carers and clients continuously to allow us to adapt and evolve, but fundamentally we stand by our core values, which we set the business up with, and that continue to permeate everything we do. We think it’s important for you to know what they are and understand a little about them.

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“Ciara and I founded CuraCare on values based around the care we would want ourselves if we ever needed it. We don’t believe in off-the-shelf packages and automated telephone lines, but rather in a local, friendly one-on-one service that we take time to tailor to suit every client. Our mission is to enrich the daily life of our clients, not just maintain it. We truly believe that everyone should be able to receive the highest quality of care in the comfort of their own home.”

Owners,

Adrian & Ciara

Our core values

and how they play out in our services:

Personalised caring

Every individual within our local business, whether that’s the managers in our two high-street branches or any of our Care Assistants, are empathetic, sincere, and warm-hearted. We are unselfish and we respect and value others. We are passionate about providing bespoke, personalised care. Our clients and their families recognise and appreciate our nature, individual approach and the positive difference we make.

We achieve this by:

  • Treating everyone with dignity, respect and a sense of inclusivity
  • Never losing sight of how the other person may be feeling
  • Remembering we’re all individual and have varying challenges, both seen and unseen
  • Providing personalised quality care with a smile and a positive attitude

Reliability and honesty

Only by being honest with everyone involved, including ourselves, can we be truly caring. We do what we say we’ll do, and we do the right thing. Our actions build trust that reinforces our positive reputation and ultimately provides peace of mind to everyone we work with.

We achieve this by:

  • Being open, honest and truthful with ourselves and others at all times
  • Demonstrating our reliability by doing what we say we’ll do
  • Doing the right thing in all cases
  • Ensuring that our day to day actions always put the client’s best interests and safety first

Independence with collaboration

Because we recognise that everyone has their own strengths and weaknesses, we work and support each other, so that together we can achieve far more. As a local provider, we are able to operate at our optimum level with each of our clients, enabling every client to experience a highly personal, professional and fully managed service.

We achieve this by:

  • Delivering a highly professional service which goes above and beyond the basic tasks
  • Understanding and delivering what is asked for and expected of us in our respective roles
  • Communication with each other, with clients, their families and all those involved in the care
  • Demonstrating flexibility and being supportive of each other

Continuous improvement

We are enquiring and proactive and we always seek to make things better. We constantly strive to learn more and develop our knowledge, growing both personally and professionally. Our local home care services continually improve the quality of our clients’ lives and the lives of their families.

We achieve this by:

  • Learning more about ourselves, each other and what we are capable of doing
  • Developing our team’s skills and knowledge base
  • Continually reviewing, improving and innovating, where possible, to benefit our staff and clients
  • Growing and strengthening the business

Next steps

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Contact CuraCare
Free home assessment
Care plan
Commence care

Want to know more?

We know that making a choice about live-in care is a big decision. If you’re looking for care in the Twickenham, East Sheen or Richmond areas, please call one of our offices or pop in for a face to face chat and we can discuss what could be right for you: