Here are a few reasons why we stand out and why you may feel the peace of mind you’re seeking if you choose us for your home care needs:
Being family-run and providing care and support across Richmond and surrounding areas, with two managed offices in Twickenham and East Sheen, means that when you contact us, you’ll speak directly to one of our registered care managers or company owners. We can also take a completely flexible approach, so whether you contact us when you’re starting to think about needing some home care support or you’re at the point of crisis, we’re there to help.
Built on the strength of our local reputation, many of our referrals are from existing customers and we consistently receive high levels of client satisfaction.
We’re very proud to have won Great British Care Awards Best Home Care Employer in London 2019; Richmond Business Awards Best Training & Development and Best Professional Practice 2019 and Richmond Business Awards Best Small Business 2018. We’re even prouder that three of our care team were regional finalists in the Home Care Worker & Care Newcomer categories of The Great British Care Awards 2018.
We’re fully regulated by the Care Quality Commission (CQC), offering you the extra reassurance of compliance and therefore peace of mind. What’s more we’re rated outstandingly caring by them.
Having experience of arranging care for our own relatives, we can understand what you and your family are feeling. Our core values, derived from when we began, remain at the heart of our care staff and the services we provide. We make sure we understand what you want and then deliver it. We don’t sit back and relax, however. We actively seek feedback on ways to improve our service.
Being recommended by the NHS is one thing, but, being rated 5 out of 5 is another. We are very proud of our care staff for this fantastic achievement.
One of our main reasons we stand out is our carers. Fully employed and managed by us, we only select the most compassionate and kindest carers that we would want for our own loved ones. We ensure a consistency of care and try our best to accommodate client preferences in terms of carer type as well as matching personality types.
Our carers are passionate about care and we are passionate about them, making sure they have all the training and advice they need to continuously improve and provide excellent support. This includes extensive induction training and ongoing specialist training and support.
We respect all of our staff and make sure that they are well remunerated and rewarded for the care they provide. We pay them more than the industry average, as we believe in supporting our carers well so that they can deliver the highest standard of care.
We are a London Living Wage Employer.
We were one of the first care providers to become a London Living Wage employer and we’re one of only a few in the care sector who have taken this step.
To view our accreditation, click here and filter by region “London” and industry “Care” >>
Starting your home care with us is very easy. From setting up to adapting to your changing needs, we’re committed to ensuring the whole process is as simple and stress-free as possible.
You can call us and speak directly to one of our Registered Care Managers or company owners. If you’d like to meet face-to-face, then pop into one of our branches, or we can meet at a place that’s most convenient for you, whether that be at your home or your favourite coffee shop.
The first thing we will do is take the time to understand your needs and answer any questions you may have about our in-home care services. We will then send you an information pack, which will allow you to think things over and read through the different ways in which we can help. Once you’ve had a chance to digest everything, contact us again to arrange a FREE home assessment.
To allow us to fully understand your home care needs and identify the appropriate level of support, one of our Registered Care Managers will visit you in the place where you wish to receive care. We encourage family members who are involved with the care to be present at the home assessment, as our services can then be tailored to suit everyone. Please be assured that any home assessment records, at this stage, are made in the strictest of confidence.
Following your home assessment, we’ll put together a complete Care Plan that details the agreed level of care required and any other personal agreements that will ensure the highest quality of support is provided to both the client and family members. Once agreed by all involved, this detailed Care Plan is then passed onto the chosen experienced Care Assistant(s) to follow.
As per the agreed Care Plan, our chosen Care Assistant(s) will commence home care. Your local Registered Care Manager will regularly be in touch to ensure the level of support is being met and arrangements are running smoothly.
Everything we offer is designed around supporting you to continue living independently in your own home. We provide all manner of assistance, adapting our services around you and your specific needs and requirements.
We understand that often it’s the little things that matter the most and go out of our way to ensure we provide for all your needs – emotional as well as physical. Our range of home care services includes everything from hourly to round-the-clock live-in care. Or, if you don’t feel that’s necessary at the moment, perhaps you’re just looking for a helping hand or a little company? With our companionship service, we cover everything from chatting over drinks and helping out with hobbies, to getting you out in the fresh air for a stroll.
Our popular Concierge service is extremely popular too. Monitoring medication, arranging appointments – doctors, chiropractor, even a trip to get your hair done – whatever you need, we can help.
We’re also available for more specialist needs too, offering dedicated palliative and respite care, along with expert assistance for people suffering from conditions such as dementia or Parkinson’s.
Why not get in touch with us to find out what we can do for you? We’d love to hear from you.
No one wants to put a price on quality care for loved ones, but it’s a practicality that has to be addressed.
Here at CuraCare, we pride ourselves on offering top quality personalised care at a fair price. As part of our personal touch, all care programmes are built around individual needs – there’s no one size fits all approach with us. As such, every quote we provide is unique, and you only pay for what you need. Please get in touch or download our brochure and price list guide for a more detailed chat about your requirements and to find out what we can offer you.
We are a family run local care provider based and operating in Twickenham, East Sheen, Richmond and surrounding areas. We have offices in Twickenham and East Sheen, if you’d like to pop in and see us.
For our ‘live in care’ clients, we operate in the following areas:
For us it’s not just about getting the right care in place, it’s also about the individuals who deliver it. We employ local people and pride ourselves on offering a team of exceptional, award-winning care assistants.
If you’d like to find out more about what we do, or if you’re unsure if we operate in your area, please don’t hesitate to get in touch.
